Terms & Conditions

1. General Terms

Welcome to Italy Medical Tourism! These Terms and Conditions govern your use of our healthcare and medical treatment services. By booking or receiving medical treatments through our platform, you agree to be bound by these terms. Please read them carefully before proceeding with any medical services.

2. Service Provider Information

Company Name: Italy Medical Tourism S.r.l.
VAT Number: IT12345678901
Address: Via della Salute 123, Milan, Italy
Phone: +39 (02) 8765-4321
Email: info@italymedicaltourism.com
Website: www.italymedicaltourism.com
Registration: CCIAA Milano REA MI-1234567
Healthcare License: Authorized Medical Tourism Provider

3. Medical Treatment Services

Our comprehensive medical tourism services include:

3.1 Dentistry Services

• Dental implants and restorations
• Cosmetic dentistry and smile makeovers
• Orthodontic treatments
• Periodontal care

3.2 Aesthetic Medicine

• Anti-aging treatments and injectables
• Laser treatments and skin rejuvenation
• Non-surgical body contouring
• Cosmetic dermatology

3.3 Surgical Procedures

• Plastic and reconstructive surgery
• Bariatric surgery
• Orthopedic procedures
• General surgery

3.4 Rehabilitation Services

• Physical therapy and rehabilitation
• Thermal spa treatments
• Wellness and recovery programs
• Post-operative care

4. Medical Consultation and Booking

4.1 Initial Consultation Process

• Free initial consultation via phone/email
• Detailed medical history assessment
• Treatment plan development
• Cost estimation and payment planning
• Timeline and logistics coordination

4.2 Booking and Confirmation

• Bookings confirmed within 48 hours
• Medical records and consent forms required
• Pre-treatment medical clearance
• Travel and accommodation arrangements
• Emergency contact information

4.3 Payment Terms

• All prices in Euros (€) including medical services
• 30% deposit required to secure booking
• Full payment due 30 days before treatment
• Accepted payment methods: credit cards, bank transfers
• Medical insurance coordination available

5. Cancellation and Refund Policy

5.1 Cancellation by Patient

• 60+ days before: Full refund minus €200 processing fee
• 30-59 days before: 70% refund
• 15-29 days before: 50% refund
• 7-14 days before: 25% refund
• Less than 7 days: No refund

5.2 Cancellation by Medical Provider

• Full refund if treatment cannot be performed
• Alternative dates offered when possible
• Alternative treatment options provided
• Compensation for medical necessity changes

5.3 Medical Cancellation Policy

• Pre-treatment medical contraindications: full refund
• Post-diagnosis changes: case-by-case assessment
• Emergency medical situations: flexible rescheduling
• Travel restrictions: force majeure provisions

6. Medical Treatment Participation

6.1 Medical Eligibility

• Minimum age: 18 years (parental consent for 16-17)
• Comprehensive medical evaluation required
• Pre-existing conditions must be disclosed
• Medical clearance from primary physician
• Current medications and allergies documented

6.2 Health and Safety Requirements

• Recent blood tests and medical examinations
• ECG and other diagnostic tests as required
• Stable health condition for travel
• Ability to communicate medical needs
• Emergency contact person available

6.3 Treatment Preparation

• Pre-treatment instructions provided
• Medication adjustments if necessary
• Lifestyle modifications for optimal results
• Travel and accommodation arrangements
• Post-treatment care planning

7. Medical Treatment Standards

7.1 Healthcare Provider Qualifications

• Board-certified medical professionals
• JCI and ISO accredited facilities
• Italian medical licensing verification
• International healthcare standards compliance
• Continuing medical education requirements

7.2 Treatment Quality Assurance

• Evidence-based treatment protocols
• Regular quality audits and reviews
• Patient satisfaction monitoring
• Outcome tracking and reporting
• Continuous improvement programs

7.3 Medical Equipment Standards

• FDA and CE approved medical devices
• Regular equipment calibration and maintenance
• Sterilization and infection control protocols
• Emergency equipment availability
• Technology updates and upgrades

8. Liability and Medical Responsibility

8.1 Medical Liability

• Healthcare providers liable for medical treatment
• Standard of care follows Italian medical guidelines
• Medical malpractice insurance coverage
• Patient safety protocols in place
• Emergency response capabilities

8.2 Our Coordination Responsibility

• Treatment coordination and scheduling
• Provider selection and verification
• Translation and communication services
• Travel and accommodation arrangements
• Follow-up care coordination

8.3 Patient Responsibilities

• Accurate medical history disclosure
• Compliance with treatment instructions
• Post-treatment care adherence
• Medical insurance coverage
• Travel health requirements

9. Medical Records and Privacy

• HIPAA and GDPR compliant medical records
• Secure patient data management
• Confidentiality of medical information
• Patient access to medical records
• Data sharing with explicit consent only
• Medical record retention policies

10. Travel and Accommodation

While we coordinate travel and accommodation, these services are provided by third-party partners:

• Luxury hotel bookings and reservations
• Airport transfers and transportation
• Concierge services and assistance
• Travel insurance recommendations
• Emergency travel arrangements

11. Insurance and Coverage

11.1 Medical Insurance

• International medical insurance recommended
• Coverage verification before treatment
• Medical complication insurance options
• Travel insurance coordination
• Insurance claim assistance

11.2 Treatment Coverage

• Insurance pre-authorization assistance
• Out-of-pocket expense management
• Medical financing options available
• Payment plan arrangements
• Insurance appeal support

12. Force Majeure

We are not liable for delays or cancellations due to events beyond our control, including:

• Medical emergencies or complications
• Natural disasters or pandemics
• Government travel restrictions
• Healthcare facility closures
• Transportation disruptions
• Political instability
• Medical supply shortages

13. Governing Law

These terms are governed by Italian law. Any medical disputes will be resolved through appropriate healthcare mediation channels. Legal proceedings, if necessary, will be conducted in the courts of Milan, Italy.

14. Amendments

We reserve the right to modify these terms to comply with changing healthcare regulations or medical standards. Changes will be communicated via email or website notification. Continued use of our services constitutes acceptance of updated terms.

15. Severability

If any provision is found invalid or unenforceable, the remaining terms remain in full force and effect. Invalid provisions will be replaced with legally compliant alternatives.

16. Entire Agreement

These terms constitute the entire agreement between you and Italy Medical Tourism regarding medical treatment services. Previous agreements or understandings are superseded.

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